Frequently Asked Questions

Everything you need to know about our design-led home goods and shipping policies.

What materials are used in Craighill products?

We prioritize high-quality, enduring materials such as solid brass, stainless steel, and cast iron. Each piece is designed to develop a unique patina over time, reflecting its use and environment.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the contiguous United States. Expedited shipping options are available at checkout if you need your items sooner.

What is your return policy?

We accept returns of unused items in their original packaging within 30 days of delivery. Please note that shipping costs for returns are the responsibility of the customer unless the item arrived damaged.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order volume.

How should I care for my metal home goods?

For most items, a simple wipe with a damp cloth is sufficient. For brass items, you can allow the natural oxidation to occur for a vintage look, or use a standard metal polish to restore its original shine.

Are your products covered by a warranty?

We stand by the craftsmanship of our goods. If you encounter any manufacturing defects, please contact our support team with photos of the issue, and we will make it right.